Returns Policy
We want you to be completely satisfied every time you shop with us, so we’ve tried to make our returns policy as simple as possible. If for any reason you are unsatisfied with your purchase you have 30 days from the receipt of your order being delivered to return it to us. We will refund the value of the returned items to the original payment method.
Note: The above is only eligible if tyou have purchased something that is Class House Retro branded and not any of other brands on our website.
RULES OF RETURNS
When you return an item we ask that it is in the original packaging and is not worn, washed, damaged or had the tags removed. Any item which fails to meet these criteria may not be returned.
For faulty items please refer to the "Returning faulty goods" section below.
RETURNING AN ORDER
If you have purchased one of the other brands on our site, different to Class House Retro. We only accept returns if the item sent out is faulty or damaged and we haven’t displayed it in product images and description, or if we made a mistake on dispatch. Simply contact us and we will get the item sent back to the supplier for a replacement item or credit.
No returns are accepted if you simply don't like the item or it doesn't fit.
YOU SHOULD ALWAYS CONTACT US BEFORE RETURNING! WE ARE HERE TO HELP
RETURNS COST
Any costs incurred in returning products are the responsibility of the customer. We cannot accept responsibility for returned products whilst in transit and we advise that all items are returned using a trackable and recorded service, we advise Royal Mail first class recorded.(If you do not use a recorded service and the goods do not arrive it is your responsibility to claim off your postage provider and not our responsibility to refund).
REFUNDS
A product that is returned where postage was charged then you will be refunded only for the product and not the postage.
How long do refunds take to show in your bank account?
When we receive your parcel back please allow 2/3 days for us to process the return. Any returns received on a Saturday will not be processed until Monday/Tuesday. You will receive a refund confirmation email when your product has been refunded. The refund can take up to 4/5 WORKING DAYS to show up in your bank. If after 7 working days your refund is not showing in your account please contact us.